Book your video session by clicking your desired appointment time via the booking form or via the personal tutor ONLINE DIARY. Full details of how you connect online with the coaches will be sent to you by email after purchasing your sessions. We use either Skype. We will send you reminder emails 30 minutes prior to your video session. Video appointments are 60 minutes long. You can schedule longer back-to-back sessions if you desire and you have sufficient sessions.
If you are unable to keep your appointment, please let your personal coach know at least 24 hours in advance and you will be able to reschedule for a later date. However, if you cancel the same day or are more than ten minutes late to a session, your session credits will be adjusted as if you had attended your appointment at our discretion. Our tutors work hard to be available when you need them so please respect their commitment to you by being on time. We will always try to accommodate changes to session times at shorter notice when possible.
Who are your personal tutors/mentors?
We have checked. Please visit profile pages to learn more about their education, credentials and experience.
Who are your personal coaches?
We have checked that all of the personal educators and coach tutors listed on this site are accredited members of The FA , Welsh FA, Sottish FA, UEFA, FIFA AFC, NCCAS. Please visit the coach educators page or profile pages to learn more about their education, credentials and experience.
Can I arrange a group session or live seminar via SKYPE for fellow coaches or my club ?
Yes you can and there is no extra cost for this and it is recommended – please contact your coach tutor to discuss time zones.
Are my sessions date limited?
No. Sessions credits have no expiry date. However, if a lot of time elapses your intial choice of Personal Coach Tutor may no longer be available.
Is this site totally secure?
Pro Soccer Mentor takes privacy very seriously and all of our Coach Educators are expressly prohibited from discussing or releasing your information to any individual, agency, or corporation except if you indicate that you wish to do harm to yourself or others, or if such release is required by Law. We collect personal information to be used only in relation to your membership. When you close your account, your information will be permanently removed from our records. We will never disclose your email address or financial information for third-party usage and have taken every precaution to make sure your information is private and protected.
Pro Soccer Mentor may use your contact information to get in touch with you regarding to request feedback about your experience with us.
Can I change my plan after I sign up?
Yes. You can use your session credits as video sessions, digital diary entries or voice sessions. See our PLANS & PRICES section for details.
Can I change Personal Coach Tutor?
We understand that comfort and trust are essential to making the counsellor/coach-client relationship successful, and that sometimes, there just isn’t a connection. In these cases, we encourage our members to contact us with any comments or concerns to info@ProSoccerMentor.com.
If it’s an issue that can be worked out, such as availability of appointments, we’ll do our best to make it work. But if you’re just not comfortable, let us know and we’ll end it for you – no questions, no awkwardness. If you’d like, we can then recommend someone who might be a better fit based on your preferences, or you can choose for yourself from our profile PERSONAL COACHING pages.
What types of payment do you accept?
Via PayPal’s secure payment gateway we accept MasterCard, Eurocard, Visa, Delta, Electron, Discover, American Express as well as bank transfer . We can only process payments online . However, we can provide a monthly invoice to submit to your organisation provider for reimbursement.
Do you offer references or letters of recommendations ?
Yes we do – References or letters of recommendation by tutors / educators issued to you by request – subject to certain conditions and the Tutor/Educator.